Season Packages

FAQs

  • What is a Season Package?

    A Season Package consists of three or more different ballets within the same season.  You may choose from either a Principal Package or a Create Your Own Package.  

    Principal Package holders receive access to Premium reserve seating for all performances and may purchase discounted additional tickets before they go on sale to the general public. Principal Packages usually include every ballet in the season and you can keep the same seats year on year.  

    Create Your Own Package holders can choose three to five different ballets for any performances within the season. Create Your Own Package holders can access Premium reserve seating for select performances only. Seats in this package are not renewable.  

    All Season Package holders, or subscribers, can access a range of benefits including discounted tickets to The Australian Ballet's performances, 10% off Shop items and special offers from our partners throughout the year. 

  • How can I buy a Season Package?

    Season Packages can be purchased online at australianballet.com.au or over the phone by contacting our customer experience team on 1300 369 741.

    A fee of $12 applies for phone bookings. Please note, printed booking forms are no longer available and we cannot accept bookings via mail.

    For more details, view a copy of our Booking Information Guide for Melbourne or Sydney.
     

  • When do Season Packages go on sale?

    The 2021 Season will be announced on Tuesday 1 December 2020. Season Packages go on sale Wednesday 12.01am 2 December 2020. 

  • By what date do I need to renew?

    To retain their existing seating, Principal Package holders must renew their Season Packages by Friday 15 January 2021. Any seats that have not been renewed by that date may be released for sale to new subscribers. 

  • Will you need to socially distance my seats?

    Your 2021 season package seating will be available to renew in a standard theatre setting. If social distancing is required based on Government directives your seats will be subject to change. You will be notified of this at least 8 weeks prior to the first performance of the production. See our Socially Distanced Performance Plan on our COVID-19 ticketing policy page for further information. 

  • If my seats need to change due to social distancing, will I still keep my seat for future seasons?

    Your original 2021 package seats will be available for renewal from 2022 onwards. Any upgrade or change requests will be assessed prior to this renewal period. 

  • Is it possible to choose my seat when I book my Season Package?

    If you’re a new subscriber, you can choose your own seat online using our 'select your own seat' function (available on desktop and Android devices). If you are booking  over the phone you can make a request when you speak to our customer experience team.  

    If you’re a renewing subscriber and wish to change your seat, you can submit a change request online or mention the request to our customer experience team when booking over the phone. Your request will be recorded and assessed prior to the 2022 renewal period. Your current seats will be renewed in full without changes and we will contact you prior to the 2022 renewal period. 

  • I have access requirements and need to sit in a specific area in the theatre, can you help?

    We have a dedicated accessibility line which is available by phoning 1300 369 741. Alternatively, you can select Access Requirements from the special request drop down prior to checkout when booking your Season Package online and a member of our customer experience team will contact you to confirm your request.     

  • After I have purchased my Season Package, when should I expect to receive my tickets and merchandise?

    Season Package tickets will be sent electronically from February 2021.  

    While The Australian Ballet works to dispatch merchandise as soon as possible, all delivery timelines are guides only, and delivery dates may be subject to change. All orders are sent via standard post without tracking, unless otherwise specified. Orders will be posted to the address nominated during purchase. 

    Please note that if you have purchased a concession ticket, your tickets will not be sent until valid proof of concession has been received via  email by our customer experience team. Please contact our customer experience team if you cannot email your proof of concession. 

  • Can I use my tablet or smart phone to purchase a Season Package online?

    Yes. Our website is mobile- and tablet-friendly. Booking Season Packages on the go is quick and easy, and there are no booking fees. Please note the option to 'select your own seat' is currently only available on desktop and Android devices.

  • Do I need to pay a fee when purchasing a Season Package?

    Good news! If you purchase a Season Package online there are no booking fees.   

    A processing fee of $12 per order for Season Package purchases and $10 per order for most other ticket purchases will apply to bookings made through The Australian Ballet over the phone. 

    Processing fees cover the cost of service and delivery and will only be charged once per order, regardless of how many tickets you buy. You will always be notified of applicable fees prior to the completion of your order. Fees are always subject to change.  Tickets purchased via the venue box office or through a verified third-party ticketing agency may be subject to different fees as applied by the ticket seller. 

  • How do I exchange a ticket?

    Exchanges may be available from eight weeks prior to the first performance of each production. You can exchange tickets to all mainstage productions performed in the Sydney Opera House or Arts Centre Melbourne.  

    Exchanges can only be made for performances within the same production and  must be completed by the following times; 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. Exchanges are always subject to availability.  

    Subscribers can exchange online and over the phone with no fees. Exchange online via Online Exchanges. Upgrade costs will still apply.  

    If you are a single ticket buyer, an exchange fee of $15 per ticket over the phone or $10 per ticket online and any upgrade costs will apply.   

    You can arrange a ticket exchange over the phone by calling our customer experience team on 1300 369 741 or online via Online Exchanges.

  • What do I do if I can't attend my performance?

    Tickets to The Australian Ballet’s events and performances are non-refundable except in the case of a cancelled performance or in line with our COVID-19 ticketing policy.  

    If you are unable to attend your performance The Australian Ballet is happy to exchange your ticket to another performance of the same production, subject to availability. Ticket exchanges must be completed by the following times; 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of all other performances. 

    Alternatively, tickets that cannot be used may be donated back to The Australian Ballet and a tax receipt will be issued for the value of the ticket price. This can be claimed as a charitable donation. Tickets for donation must be returned to The Australian Ballet by the following times; 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of all other performances 

    To arrange a ticket exchange or donation please call our customer experience team on 1300 369 741 or  head to our Online Exchanges page.

  • Can I get a refund on my ticket?

    All sales for Season Packages and single tickets are final and refunds are not available once a booking has been completed, except in the case of a cancelled performance or in line with our COVID-19 ticketing policy.  This is in line with the ticketing guidelines set by Live Performance Australia, the peak body for the live entertainment industry. To read the LPA ticketing code, visit liveperformance.com.au

  • What will be my 2021 subscriber benefits?

    Subscribers can access year-round discounts on additional tickets when available and receive a 10% discount on all Shop purchases as well as special offers from our corporate partners. Take a look at our subscriber benefits to see the goodies on offer.

  • I'm renewing my Principal Package in Melbourne. Why have some of my seats changed?

    Since 2018, our Melbourne season has contained some productions for which a larger orchestra pit is required. This may alter the position of your renewable seat(s) throughout the season. For the 2021 season all productions require a larger orchestra pit.   

  • Why do you need a larger orchestra pit?

    In line with current health-and-safety standards, we need to expand the orchestra pit during certain large-scale productions so that the musicians’ hearing will be protected during periods of high noise levels. The expanded orchestra pit will also provide better sound quality for the audience. This results in rows A and B of the State Theatre, Arts Centre Melbourne being removed from the theatre.

  • Why can’t I purchase additional tickets with my Season Package?

    Due to possible theatre capacity limitations additional tickets cannot be purchased with your season package in 2021. If Government directives permit, additional tickets will be released via a subscriber presale eight weeks prior to each opening night. 

  • Can you send me hard copy tickets?

    2021 season tickets will only be issued electronically. This is to reduce contact points in an effort to slow the spread of COVID-19. If you cannot receive e-tickets please contact the customer experience team on 1300 369 741 Monday – Friday, 9am to 5pm, excluding Victorian public holidays to discuss your options. 

  • Who qualifies for concession pricing?

    We offer lower-priced tickets for Senior, Pensioner, Under 30 and Child (<18) concession holders. If booking a Season Package, a copy of the relevant proof of concession entitlement must be received by our customer experience team before tickets can be issued. View all concession price types

  • I have lost my tickets, can you issue me duplicate tickets?

    Contact our friendly customer experience team to have your e-ticket resent to you. If you did not originally purchase the ticket yourself and you are not a registered Co-Subscriber you will need to contact the Head Booker to arrange a ticket resend. 

    If you are unable to receive your e-ticket you are still able to attend the performance by heading to the venue box office at any time in the hour prior to your performance and requesting a Lost Ticket Voucher.  

    Where the lost ticket is part of a group booking in one name, you will need to be able to provide the seat number if the tickets were not booked under individual names, or provide relevant information to staff on the counter to help them locate your ticket.  

  • When do additional tickets go on sale?

    Additional tickets for the 2021 Season may go on sale eight weeks prior to the production opening if socially distanced seating is not required. Update your email preferences in My Account  to include 'News and Promotions' to ensure you receive on-sale notifications. 

    Subscribers receive a discount on additional single tickets and will have exclusive access during a subscriber pre-sale. 

  • How do I know if a ballet is suitable for my child?

    Every child is different, and whether they’re old enough to enjoy a performance depends on a range of factors, including how long they’re able to sit happily and quietly, the time of the show, and – most importantly – the type of ballet. Please visit our Children at the Theatre page for more information on mainstage performances, ballet productions especially for children, and our babes-in-arms policy.

  • I am having trouble using your website e.g. booking online, downloading a brochure, donating online.

    If you are experiencing any difficulties with any part of our website, you can tell us about it online using the feedback form on the Contact Us page. If you need to speak with someone urgently, call our friendly customer experience team on 1300 369 741 Monday – Friday, 9am to 5pm, excluding Victorian public holidays.

  • How do I request a brochure or booking guide?

    If you would like to request a Season Brochure pack, please submit an information request form. Alternatively, you can view a digital copy of our Season Brochure.

  • Can I pay for my Season Package in instalments?

    You may choose to spread the cost of your Season Package across four equal payments. The first instalment of 25% will be charged on receipt of booking; second instalment of 25% will be charged on 15 January 2021; third instalment of 25% will be charged on 15 February 2021; fourth and final instalment of 25% will be charged on 15 March 2021. Each instalment will be 25% of the order total including the $12 processing fee where applicable.  

    If we cannot charge your card on the payment date, you will be charged a late payment fee of $33. Full payment must be completed before your first performance to avoid ticket cancellation. 

  • What if I need to make a change to my package?

    Changes to series, seating reserve, and seating allocation are subject to availability for renewing Principal Package subscribers. Change requests will be assessed processed in order of receipt for the 2022 season prior to the renewal period. Your current seats will be renewed in full without changes and The Australian Ballet will contact you prior to the next year's season announcement if your change can be accommodated. 

  • What if I need to skip a year of my subscription?

    Principal Package subscribers who have held their package for five consecutive years or more are able to take a year’s break, or drop any number of ballets from their Season Package, and The Australian Ballet will take reasonable endeavours to allocate the same seats the following year. The Ballet Holiday option is only available for one year in every six. Anyone who has taken a Ballet Holiday in 2020 will be able to take another holiday in 2021 if requested. Ballet Holidays must be arranged via The Australian Ballet customer experience team. 

  • What do I do if I have forgotten my password or need a username?

    If you have forgotten your password simply reset it here. If you have lost your username please contact the customer experience team via the Contact Us form or by calling 1300 369 741. 

    If you have not set up a username you can create a new account online or by contacting the customer experience team via the Contact Us form or by calling 1300 369 741.  

TERMS AND CONDITIONS

Tickets to The Australian Ballet’s events are sold by The Australian Ballet and third parties including ticketing agents and venue box offices. Tickets purchased through The Australian Ballet are subject to the terms and conditions on our Policies page. Tickets purchased through third parties are subject to the terms and conditions outlined by those parties, which may differ from The Australian Ballet policies.

Attendees must also abide by the terms and conditions of the venue in which the performance is held.

The Australian Ballet adopts the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia.

Visit our Policies page for The Australian Ballet ticketing policies.